Missing Microsoft 365 Desktop Apps after Applying a License in admin.microsoft.com

by Aug 5, 2025IT Tips0 comments

Problem: You apply a Microsoft 365 Business Standard or Premium license in admin.microsoft.com and the End Users Office Install is is complaining that there is no valid license available after opening the Desktop App Versions of Excel, Word, Powerpoint, Outlook etc as the assigned user.

Cause: Desktop apps feature missing or not switched on in assigned license

Checking for missing license feature

To check if Office is missing goto Office.com (sign in as the user) => Apps (left pane) => Install Apps (icon on top right) => "Microsoft 365 Apps" as the user

Check that you have Office in the list of Apps. The "Office" tile will be absent if you don't have a license, or if the correct option is not enabled.

Enabling the "Microsoft 365 Apps for Business" Desktop Apps and Download

If the Desktop Office Apps are missing do the following

Login to admin.microsoft.com

Goto Users => Active Users

Find the user and click on their name to open the User Detail Slide out pane

Click the "Licenses & Apps" tab.

Underneath the Licenses (x) heading which lists licenses there will be an "Apps (xx)" heading (xx is the number of apps available). Click to expand this to show all the available apps.

Make sure "Microsoft 365 Apps for Business" is selected and then click the "Save changes" button

Go back to your Desktop Office installation log out and back in and it should stop complaining there is a missing Desktop Office license

Apps list showing unchecked Microsoft 365 Apps for Business feature

Checking for the Desktop Apps feature in the Subscription

Another way to check if the Desktop Office feature is missing is to look for "The latest desktop version of Office" in the users Subscription

Goto https://portal.office.com/account/?ref=Harmony#subscriptions as the user and look for the item highlighted in yellow.

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