I have been using Exetel for a couple of years now. Why do I think they are great?
- The most cost effective ISP in Australia – AFAIK
- A fixed IP on your DSL connection means you can have your own web presence without having to resort to dynamic dns
- The notification emails actually tell you exactly what went wrong and what they are doing / did to fix it
- Even when they got shafted by a supplier they got everyone re-connected and made good on it (my mother included)
I’m not sure if they have a fancy Telstra style installation CD and as far as I can remember I’ve never used the helpdesk except to enquire about an outage. So I can’t speak authoritatively on that part of the service.
However if you want a cost effective ISP then give Exetel a go.