Problem: Trying to run HikVision iVMS on Windows 11 Pro and I just couldn't get the iVMS device manager to show and the app would hang with an error message saying do I want to wait or close it.
Error from Application Event Log
Log Name: Application
Source: Application Error
Date: 16/12/2024 11:12:58 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: WS22\auser
Computer: WS22
Description:
Faulting application name: iVMS-4200.DeviceManagement.C.exe, version: 0.0.0.0, time stamp: 0x66f3e902
Faulting module name: vm3dglhelper.dll, version: 9.17.7.2, time stamp: 0x6572ccb9
Exception code: 0xc0000096
Fault offset: 0x0001f42b
Faulting process id: 0x0x294C
Faulting application start time: 0x0x1DB4F4F41CCF988
Faulting application path: C:\iVMS-4200 Site\iVMS-4200 Client\Client\iVMS-4200.DeviceManagement.C\iVMS-4200.DeviceManagement.C.exe
Faulting module path: C:\WINDOWS\SYSTEM32\vm3dglhelper.dll
Report Id: d1c2aa58-b338-4a10-942d-6a9f9310da1b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000 0 2 100 0 0x8000000000000000 30823 Application TGN-VM-01 iVMS-4200.DeviceManagement.C.exe 0.0.0.0 66f3e902 vm3dglhelper.dll 9.17.7.2 6572ccb9 c0000096 0001f42b 0x294c 0x1db4f4f41ccf988 C:\iVMS-4200 Site\iVMS-4200 Client\Client\iVMS-4200.DeviceManagement.C\iVMS-4200.DeviceManagement.C.exe C:\WINDOWS\SYSTEM32\vm3dglhelper.dll d1c2aa58-b338-4a10-942d-6a9f9310da1b
Cause: old VMWare tools files I think. I had removed VMWare tools manually from disk and the registry but still some old VMWare SVGA 3D GL Helper Module files on disk and iVMS was trying to load them.
Resolution: Delete the vm3* files from both System32 and SysWOW64 directories
# back up the files first just in case
cd C:\Windows\System32
takeown /f vm3*
cacls vm3* /e /G WS22\auser:F
del vm3*
cd C:\Windows\SysWOW64
takeown /f vm3*
cacls vm3* /e /G WS22\auser:F
del vm3*
Example of files deleted:
------ 6/02/2024 8:59 AM 305592 vm3dc003.dll
------ 6/02/2024 8:59 AM 422952 vm3ddevapi64-debug.dll
------ 6/02/2024 8:59 AM 393768 vm3ddevapi64-release.dll
------ 6/02/2024 8:59 AM 416296 vm3ddevapi64-stats.dll
------ 6/02/2024 8:59 AM 302520 vm3ddevapi64.dll
------ 6/02/2024 8:59 AM 32303032 vm3dgl64.dll
------ 6/02/2024 8:59 AM 305192 vm3dglhelper64.dll
------ 6/02/2024 8:59 AM 858040 vm3dservice.exe
------ 6/02/2024 8:59 AM 737320 vm3dum64-debug.dll
------ 6/02/2024 8:59 AM 675368 vm3dum64-stats.dll
------ 6/02/2024 8:59 AM 607272 vm3dum64.dll
------ 6/02/2024 8:59 AM 810936 vm3dum64_10-debug.dll
------ 6/02/2024 8:59 AM 726568 vm3dum64_10-stats.dll
------ 6/02/2024 8:59 AM 603576 vm3dum64_10.dll
------ 6/02/2024 8:59 AM 304056 vm3dum64_loader.dll
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