Cannot get VMWare Remote Console on Ubuntu 9.10

Written by James McDonald

February 27, 2010

Logging into VMWare Server 2.0.2 using https fails.
Trying to create a VM fails several times.
Trying to run VMWare Remote Console fails complaining about timing out because it can’t get a session ticket. (sadly I didn’t get the exact text of the error)

Suspected Cause
Running Firefox 3.6.x

Go back to the Ubuntu supplied version of FF. which as of this post is 3.5.8
Remove the .mozilla directory in your home ( mv ~/.mozilla ~/mozilla.old )
Remove any shortcuts to your updated version of FF.
Set the Ubuntu supplied version of FF to the default using Edit ==> Preferences ==> Advanced ==> Check Now.

VMWare Remote Console and the buggy behaviour of the VMWare Infrastructure WebAccess should now be resolved.

Update: Just got the same problem as above on Windows XP SP3 client running Firefox 3.6. Attempting to access VMWare Remote Console the error text is:

“Cannot access virtual machine console. The request timed out.”
“The attempt to acquire a valid session ticket for “My VM” took longer than expected. If this problem persists, contact your system administrator.”


  1. Eduardo Sanchez M.

    I have this exactlly situation, but with Firefox 3.5.8, sadly your solution didn’t worked out for me…

    • james

      The other thing to check if you are using the Ubuntu version is your plugins. Disabling some plugins fixes errors or so the vmware forums say.


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