Exchange fails to deliver to a Single Mailbox

Written by James McDonald

May 21, 2009

Problem: I had a user that wasn’t getting any internal / external emails.
There was nothing in the logs and nothing to indicate why the Local Delivery queue was stalled for all emails that had them as a recipient.

Troubleshooting: I Opened the Exchange System Manager and navigated to Administrative Groups ==> first administrative group ==> Servers ==> MYSBS2003 (this is the name of your server) and put the logging to maximum and then tried to send an email to the user. This is what was put into the Event Viewer Application Log:

Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Exchange Store Driver
Event ID: 327
Date: 21/05/2009
Time: 3:24:59 PM
User: N/A
Computer: MYSBS2003
Description:
The following call : EcLocallyDeliverMsg to the store failed. Error code : -1605 (Message-ID <7F6B3C14DC190E45B40371BD321E298A463589@mysbs2003.mydomain.local>). MDB : c1506cc2-bb3b-49e2-8fa7-083342eb1d16. FID : 6-45CF70. MID : 6-463589. File : .

For more information, click http://www.microsoft.com/contentredirect.asp.

The fix:

  1. log on as the user
  2. open outlook and right click on the top level of the users exchange mailbox
  3. Click on the permissions tab and add the user as an owner
  4. Summation:
    Although I can’t be 100% sure this fixed it. The email delivery started working immediately after this change was done.

1 Comment

  1. Randy Lee

    Awesome tips. I’ve spent hours search for the solution. Your solution has helped me. Thank you!

    Reply

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